Privacy Notice
Last updated: September 2026
1. Controller and contact
Cono Group AG is responsible for the website processing described in this notice.
Blegistrasse 11 B, 6340 Baar, Switzerland
Email: info@cono-group.com
2. Personal data we process
- Website visits and downloads: Technical information may include your IP address, browser and device information, pages or files requested, referring website and access time. We use this information to operate and secure the website and investigate technical problems.
- Enquiries: When you contact us, we process the contact details, business information and correspondence you provide to respond to your enquiry and manage follow-up.
- Speak Up, food safety and quality reports: We process the information submitted, any contact details provided, information about people mentioned and relevant information obtained during follow-up. We use this information to assess concerns, investigate where appropriate, take corrective action and meet applicable legal obligations. Our online reporting channel uses Microsoft Forms.
Please provide only information relevant to your enquiry or report.
3. Cookies and external services
This website is hosted on the Base44 platform, operated by Wix.com Ltd., which also delivers the images and documents published here. It further uses the following third-party technologies: Google Maps (Google LLC) for interactive maps on the contact page; Google Fonts (Google LLC) for external typography; Microsoft Forms (Microsoft Corporation) for the Speak Up reporting channel; and Postimage for hosting some images on the home page. These providers receive the IP address of the device requesting the content and may set cookies. Optional services are loaded only after you give consent via the cookie banner, and your preference is kept for 12 months. You can change it at any time via the “Cookie Preferences” link in the footer, and see each cookie, its provider and its expiry in our Cookie Policy.
Where consent is required, we obtain it before activating the relevant technology. You can withdraw consent or change your preferences through the settings provided.
4. Access, disclosure and international transfers
Personal data may be accessed by authorised personnel, relevant Cono Group companies, hosting and IT providers, and other service providers involved in the activities described above. Providers processing data on our behalf are subject to appropriate contractual requirements.
Access to reports is restricted to persons who need the information to handle the matter. Information may also be disclosed to advisers or competent authorities where necessary and legally permitted.
- Processing countries and transfer protection: Our website and the data submitted through it are hosted on the Base44 platform, operated by Wix.com Ltd. Personal data is stored on servers located in the United States. Depending on the service involved, data may also be accessed from Israel. Transfers outside Switzerland and the EEA are carried out under the data processing agreement and transfer safeguards agreed with the platform provider, including standard contractual clauses where applicable.
You may contact us for further information about applicable transfer safeguards.
5. Retention and security
We retain personal data for as long as necessary to handle the relevant enquiry or report, operate and secure the website, meet legal retention requirements or establish, exercise or defend legal claims. We delete or anonymise information when it is no longer needed.
Website logs are retained by the platform provider in line with its own retention periods, and are kept longer only where necessary to investigate a specific incident.
We use appropriate technical and organisational measures to protect personal data, including access restrictions and protection of data transmission.
6. Applicable law and grounds for processing
We process personal data in accordance with Swiss data protection law and other applicable legislation.
Where the EU or UK GDPR applies, we rely on our legitimate interests in secure website operation, business communication and addressing concerns; contractual necessity where we enter into a contract with you; applicable legal obligations; or consent where required.
7. Your rights
Subject to applicable law and its conditions, you may request access, correction, deletion, restriction of processing or transfer of eligible data. You may also object to certain processing and withdraw consent without affecting processing carried out lawfully before withdrawal.
Contact info@cono-group.com to exercise your rights. We may request information necessary to verify your identity.
You may raise concerns with the Swiss Federal Data Protection and Information Commissioner or another competent supervisory authority.
8. Updates
We may update this notice to reflect changes in our processing or legal requirements. The current version is published on this page. Where required, we will provide additional notice or obtain consent.